Policy | Appointments

Clients have the right to medical and dental care during their stay at Minnesota Adult & Teen Challenge. Clients are responsible for all of their health care expenses. The program director and/or nurse will meet with clients whose medical care or number of outside appointments interferes with their progress to determine whether or not the client will be able to continue in the program.

Counseling Services
Counseling services will be provided in house. Outside services are not allowed.
In-house counseling services provided: Mental Health, DBT (dialectical behavioral therapy), LADC, and Chaplain.

Appointment Procedures
Clients wanting to see a doctor must submit a Medical Request Form via client view. They are not permitted to schedule their own appointments. The Administrative Assistant and Nurse for each house will work with each client to schedule appointments. As the Administrative Assistant sees necessary, clients may be asked to schedule their own appointments within scheduling guidelines. When clients reach level 3 and 4 they will be expected to schedule all their own medical/dental appointments. Appointments should not conflict with in house counseling or therapy appointments. Clients must submit the proposed follow-up appointment to the Administrative Assistant in their house to confirm the appointment.

Chiropractic Appointments/Physical Therapy
For chiropractic appointments, clients must provide their own transportation. These appointments may only take place on Saturdays and be within 5 miles of their respective building. If physical therapy is deemed medically necessary by the client’s provider, clients may attend an initial consultation with a physical therapist. The prescribed daily exercises/stretches will be done at MnTC, and the client may go back to the therapist to have their progress monitored. Clients attending physical therapy or chiropractic appointments are not allowed to participate in MnTC sporting events. All appointments must be approved by nursing as these are considered medical appointments.

Emergencies/After-Hours Appointments
Anytime a client is in need of emergency care, 911 will be called. The responding emergency unit will determine the proper action to be taken. 911 should only be used for genuine emergencies, (e.g. possible heart attack, breathing problems, significant injuries, etc.). To determine the necessity of after- hours visits to health care facilities, clients may call the 24-hour nurse phone line designated on their insurance card, for guidance. This call will be made under the supervision of the charge staff.

Transportation
In general, Minnesota Adult & Teen Challenge will provide transportation to and from medical/dental facilities inside the metro area. The primary clinics are:

Female Clients
• Hennepin County Medical Center (and their affiliated clinics)
• Fairview Hospital (and their affiliated clinics)

Male Clients
• Hennepin County Medical Center (and their affiliated clinics)
• Community University Health Care Clinic

Clients who use other health care facilities that are outside the normal transportation area must obtain approval from their client care manager or administrative assistant and provide their own transportation. Only individuals on the client’s approved correspondence list may transport the client. When going to and from appointments, clients are to take the most direct route. They are not to make other stops or do any other types of activities without permission from their Client Care Manager. This includes personal phone calls, visiting friends, eating meals, or any activity not related to receiving medical care.

Documentation
Clients are to obtain a copy of their diagnosis and treatment prior to leaving the medical facility. These documents are to be given to the charge staff immediately upon return to MnTC. Medical facilities sometimes schedule follow-up appointments for clients. When this happens the client is to immediately notify their administrative assistant. Failure to do so may result in the client missing the appointment.

Revised April 15, 2024